Fix login issues
Password, verification and new device hassles in 2 minutes
gb99 support and gb99 contact official page
First check the help center; you'll find answers to many questions there, saving time; then contact the gb99 support team if needed
Download the app
gb99 help center for quick solutions
One thing we've repeatedly seen is that checking it yourself first resolves problems faster; these six common stuck questions are useful
Easy steps to install
How to grant permission to run an APK on Android, it's clearly explained
Download guide
Tips on what to look for when downloading files on slow networks in Dhaka
Account setup
New users can set up their profile in 3 steps
Email verification
Check the inbox to keep notifications and security enabled
Platform information
See at a glance what features are available on which device
Three easy ways to contact gb99
Not all problems are solved by the same path, so three separate contact paths have been kept; for those facing issues with bKash, Nagad and Rocket, there are small tips here.
Help center
General questions, account and loading issues, see here first
Email support
Email is convenient when a screenshot is needed; usually a reply is received within 1 business day
Social information page
This page is useful for Facebook updates and announcements.
If you are in Dhaka, you can see responses quickly during late-night low-traffic times; Nagad and Rocket users generally find it works.
gb99 support when available
The support team is usually active from 10:00 to 22:00; on Fridays responses may be a little slower, but the help center is always open. For questions related to bKash, check the transaction time and amount before sending a message.
The information you provide helps resolve
With precise information, gb99 support can quickly identify the issue: which page it's on, which device, and exactly what is shown.
- Device name and Android version
- Screenshots or short videos
- Reference number for bKash, Nagad or Rocket
Start now to get the gb99 app
No need to delay getting help; open the gb99 app and keep login details and the help center handy, then future issues will be easier to handle
Download the APK